Refund policy

Effective Date: 21 March 2024

Introduction

DB HARLEYS is committed to providing our customers with high-quality products and exceptional customer service. We understand that there may be times when you need to return or exchange an item. We want to make the return or exchange process as easy and convenient as possible for you.

1. Return Policy

Bars - as these are a custom made to order product, there will be no return/exchange on these items.

Merch - We do not accept returns or refunds unless there is visible damage to your product. You may return any unopened and undamaged item for a full refund within 7 days of purchase. Please note that the following items are not eligible for return:

  • Opened products
  • Products damaged after delivery
  • Items that have been worn or washed
  • Special order items
  • Gift cards

To initiate a return, please contact our customer service team at sales[at]dbharleys.com.au or call us at 0493 176 371.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately at sales[at]dbharleys.com.au or call us at 0493 176 371. We will arrange for the return of the product and issue you a full refund or replacement.

3. Return Procedure

To return an item, please follow these steps:

  1. Contact our customer service team at sales[at]dbharleys.com.au to obtain a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the following address:
    DB Harleys, 31-43 Maryland Street, Jimboomba QLD 4280, Australia
  4. Once we receive your return, we will process it within 2-3 business days and issue a refund to your original payment method.

4. Exchange Policy

If you would like to exchange an item for a different size or colour, please contact our customer service team at sales[at]dbharleys.com.au or call us at 0493 176 371 within 7 days of puchase. We will provide you with instructions on how to return the item.

Once we receive your returned item, we will inspect it to ensure it is in compliance with our return policy. If the item is eligible for an exchange, we will ship the new item to you within 5-7 business days.

5. Exchange Procedure

To exchange an item, please follow these steps:

  1. Contact our customer service team at sales[at]dbharleys.com.au to obtain an exchange authorization.
  2. Pack the item securely in its original packaging, along with a copy of your order confirmation and EA number.
  3. Ship the item to the following address:
    DB Harleys, 31-43 Maryland Street,Jimboomba QLD 4280, Australia

Once we receive your exchange, we will process it within 2-3 business days and ship the new item to you.

6. Refunds Policy

Once we have received your returned product and verified that it meets our return policy, we will issue you a full refund for the purchase price of the product. Please allow 5-7 business days for your refund to be processed.

7. Shipping Costs

You are responsible for the shipping costs associated with returning an item. We will not refund the original shipping costs or pay for the return shipping costs.

8. Our Guarantee

We are confident in the quality of our products. If you are not satisfied with your purchase, we will do our best to resolve the issue.

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:
Email: sales[at]dbharleys.com.au
Phone: 0493 176 371.

We appreciate your business and look forward to serving you!